1) Overview & roles
This Policy explains how VisaFard (“we,” “us”) collects, uses, and shares personal information when you use www.VisaFard.com. We are the data controller for information we collect to provide our for-profit services (guidance, preparation, and—if authorized—submission of your DV entry).
2) Information we collect
A. Information you provide
- Identity and contact details (name, email, phone, postal address).
- DV entry data (biographic details, addresses, dates of birth for conversion, spouse/children data, photos).
- Documents and communications (messages, support requests, consent to act on your behalf).
- Payment-related information (collected by our processors; see §4).
B. Automatic data
- Device/browser data, IP address, language, time zone, usage logs.
- Approximate geolocation and IP/BIN metadata for sanctions screening (see §4).
C. From third parties
- Payment processors (transaction status, card brand, BIN country, fraud signals).
- Security and sanctions-screening vendors (watchlist results, risk scores).
- Analytics/email providers (aggregated usage, delivery/engagement stats).
3) How we use information (legal bases)
- Contract: provide, prepare, and (if authorized) submit your DV entry; communicate about your order; customer support.
- Legitimate interests: service improvement, troubleshooting, security, fraud prevention, quality control, and training.
- Legal obligations: sanctions compliance (OFAC), recordkeeping, responding to lawful requests.
- Consent (where required): certain cookies/analytics and marketing communications.
4) Payments, sanctions screening & fraud prevention
- Payment processing. We accept payments for our services via third-party processors. We do not accept payments originating from Iran or other comprehensively sanctioned jurisdictions or parties. We may block transactions based on BIN country, billing address, IP, geolocation, or screening results.
- Data we receive from processors. Limited payment metadata (e.g., last 4 digits, card brand, transaction ID, success/decline codes) and fraud/sanctions signals.
- Fraud & sanctions screening. We use IP intelligence, device signals, watchlist screening, and manual review to comply with OFAC and reduce fraud.
- Government fees. Any official DV government fees (e.g., registration charges) are paid on official portals; our fees are separate.
6) Using your data to complete and submit your DV form
With your express authorization (see Terms §3), we use the information and documents you provide to complete and submit your DV entry on your behalf. You remain responsible for the information’s accuracy and for retaining your confirmation number. We may contact you for clarifications or additional documents (e.g., updated photos meeting official specifications).
7) International transfers
We may process data in countries other than yours. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) for cross-border transfers.
8) Data retention
We retain personal information only as long as necessary to provide services, comply with law, resolve disputes, and enforce agreements. Photos uploaded for compliance checks are kept no longer than [X days] unless you ask us to retain them for re-use or re-submission. Transaction records and compliance logs may be retained longer where legally required.
9) Security
We use administrative, technical, and physical safeguards (e.g., encryption in transit, access controls, logging). No method is 100% secure. You are responsible for safeguarding your confirmation number and credentials.
10) Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict/object to processing, withdraw consent, and request portability.
To exercise rights, contact admin@visafard.com. We may verify your identity. You can also complain to a supervisory authority where applicable.
11) Children’s data
Our services are not intended for children under 13 (or the age of digital consent where you live). If you believe a child provided data, contact us to delete it.
13) Changes to this Policy
We may update this Policy and will revise the “Last updated” date. Material changes will be highlighted where feasible.
14) Contact us
Privacy questions/requests: admin@visafard.com or [Postal Address].